An ombudsman is an independent consumer advocate. Ombudsman investigate complaints concerning the health, safety, welfare and rights of long-term care consumers, work to resolve individual concerns, and identify problems and advocate for changes to address them, at no charge to the consumer. Ombudsman also offer information and consultation about nursing home, boarding care home, housing with services, assisted living, customized living, home care and hospital services, rights and regulations. Additionally, ombudsman work with providers of long-term care services to promote a culture of person-directed living.
This toll free number operates out of the state office. When calling for an ombudsman in any Region, you will be directly transferred to the ombudsman serving your area.