The Office of Ombudsman for Long-Term Care is a program of the Minnesota Board on Aging. Regional ombudsmen and volunteers work to enhance the quality of life and services for people receiving long-term services and supports. The program also advocates for reform in long-term care through changes in state law, federal law and administrative policy.
An Ombudsman is an independent consumer advocate who:
- Investigates complaints about the health, safety, welfare and rights of Minnesotans receiving long-term services and supports
- Works to identify problems and resolve individual concerns
- Provides information and help with long-term care services, consumer rights and regulations
- Resolves disputes between consumers and providers about long-term care services
- Works with providers to promote a culture in which people have and can make choices.
Ombudsmen can help:
- Residents of nursing homes and board and care homes, including veterans’ homes
- Residents of adult care homes, such as housing with services, assisted living, customized living or foster care
- People receiving home care services
- Medicare beneficiaries who have concerns about getting into or being discharged from hospitals
- Anyone seeking help with long-term services and supports.
Ombudsmen work with residents, families and service providers to promote person-centered care and to identify issues in the long-term care system and advocate for change. They also handle complaints and problems from individuals related to:
- Quality of care and quality of life
- The Patient, Resident and Home Care Bill of Rights
- Discharge or eviction from nursing homes, board and care homes, veterans’ homes, assisted living and other long-term care or home and community-based service settings
- Termination of services, including home care, adult foster care, hospice, Elderly Waiver, Community Access for Disability Inclusion waiver and other long-term care community-based service programs
- Public benefit programs, such as Medicare, Medical Assistance, veterans’ services, long-term care insurance and other programs that directly affect an individual’s long-term care needs.
Monday – Friday 8:00am – 4:30pm