Office of Ombudsman for Long-Term Care

P.O. Box 64971, St. Paul, MN 55164
170-200 7th Place East Saint Paul Minnesota 55101 US

The Office of Ombudsman for Long-Term Care is a program of the Minnesota Board on Aging. Regional ombudsmen and volunteers work to enhance the quality of life and services for people receiving long-term services and supports. The program also advocates for reform in long-term care through changes in state law, federal law and administrative policy. 

  • An Ombudsman is an independent consumer advocate who:

    • Investigates complaints about the health, safety, welfare and rights of Minnesotans receiving long-term services and supports
    • Works to identify problems and resolve individual concerns
    • Provides information and help with long-term care services, consumer rights and regulations
    • Resolves disputes between consumers and providers about long-term care services
    • Works with providers to promote a culture in which people have and can make choices.

    Ombudsmen can help:

    • Residents of nursing homes and board and care homes, including veterans’ homes
    • Residents of adult care homes, such as housing with services, assisted living, customized living or foster care
    • People receiving home care services
    • Medicare beneficiaries who have concerns about getting into or being discharged from hospitals
    • Anyone seeking help with long-term services and supports.

    Ombudsmen work with residents, families and service providers to promote person-centered care and to identify issues in the long-term care system and advocate for change. They also handle complaints and problems from individuals related to:

    • Quality of care and quality of life
    • The Patient, Resident and Home Care Bill of Rights
    • Discharge or eviction from nursing homes, board and care homes, veterans’ homes, assisted living and other long-term care or home and community-based service settings
    • Termination of services, including home care, adult foster care, hospice, Elderly Waiver, Community Access for Disability Inclusion waiver and other long-term care community-based service programs
    • Public benefit programs, such as Medicare, Medical Assistance, veterans’ services, long-term care insurance and other programs that directly affect an individual’s long-term care needs.

Monday – Friday 8:00am – 4:30pm

PO Box 64249 St. Paul MN 55164-0249 0 km
An Ombudsman serves people enrolled in Minnesota Health Care Programs including Medical Assistanc...
St Paul, MN, USA 0.17 km
The Ombudsman is an independent governmental official who recieves complaints against government ...
625 Robert Street North, St Paul, MN 55155, USA 0.74 km
Agriculture in the Classroom programs are implemented by state-operated programs. National Agricu...
555 Park Street, Saint Paul, MN, USA 1.44 km
With one call the Minnesota Food HelpLine assesses the caller’s situation and provides solutions ...
St. Paul MN 55108 6.14 km
An Ombudsman is an independent government official responsible for reviewing government and gover...
616 America Ave Bemidji, MN 56601 8.09 km
We offer tools and training for employment and for helping seniors remain independent and active....
777 Raymond Ave, Saint Paul, MN, United States 8.65 km
MN ADOPT serves adoptive, kinship, and foster families by providing information, resources, educa...
2025 East River Parkway, Minneapolis, MN, United States 9.56 km
Shriners Hospitals for Children is one of the largest pediatric sub-specialty health care systems...
Services at various locations in Minnesota 9.57 km
The American Cancer Society offers free comprehensive cancer information with day to day emotiona...
2829 University Avenue Southeast ste 900, Minneapolis, MN 55414, USA 10.19 km
Vision The National MS Society’s vision is: A World Free of MS. Mission The Socie...
2277 Highway 36 West, Suite 200, Roseville, MN 55113 10.79 km
800-669-6442 (toll free number)800-669-6442 (toll free number)
To raise awareness about stroke and brain injury and enhance the quality of life for all Minnesot...
2277 Highway 36 West, Roseville, MN 55113 10.79 km
800-669-6442 - toll free number800-669-6442 - toll free number
Purpose: To raise awareness about stroke and brain injury and enhance the quality of life for al...
2500 Bloomington Ave, Minneapolis, MN 55404, USA 12.83 km
At Open Arms, there’s always room for one more at our table. Our Mission: By providi...
8011 34th Ave S suite 126, Bloomington, MN 55425, USA 14.64 km
612-728-5767 / 866-866-3546612-728-5767 / 866-866-3546
HOME Line provides free legal, organizing, educational and advocacy services so tenants throughou...
430 1st Avenue N Ste 300, Minneapolis MN 55401 14.86 km
Legal help that changes lives: For 100 years, Legal Aid has worked in pursuit of helping Minnesot...
1550 East 78th, St. Richfield, MN 55423 16.03 km
Operated by non-profit, Canvas Health, Crisis Text Line allows users to communicate with trained ...
7900 Xerxes Avenue South suite 810, Bloomington, MN 55431, USA 20.84 km
SAVE was one of the nation’s first organizations dedicated to the prevention of suicide. Our work...
Clearwater, MN 91.5 km
Youth Mobile Crisis Line:  1-800-422-0045 School-Based Mental Health in Bagley and Clearbrook/Gon...
220 Railroad St SE, Pine City, MN 55063, USA 98.01 km
Deaf & Hard of Hearing: 218-343-6196Deaf & Hard of Hearing: 218-343-6196
DAY TREATMENT Program Description:  Day Treatment is an intensive rehabilitative mental healt...
Showing 19 results